If you have questions on your appointment, need to cancel or change you will need to call us at 412-807-8604.
If you have a general question in regards to services, you can email us by filling out the form below!
Can I bring my kids?
While we love kids, please make arrangements for your young children prior to your appointment. We do not have childcare on site, and we want everyone to enjoy their appointments stress free. We service clients 13+.
I need to cancel, how soon should I tell you?
Please call the salon to cancel or reschedule your appointment. While we understand that emergencies arise and sickness happens, whenever possible, please give us at least 24 hours notice if you need to cancel your appointment. Because we often cannot fill last minute openings, we will charge 50% of the service scheduled if you cancel less than 24 hours before your appointment. If you do not call and do not show for your appointment, 100% of the service fee will be charged.
Should I tip?
While gratuity is optional, it is greatly appreciated! Our stylists accept gratuity through cash, check or Venmo.
Can I just come in for extensions?
All hair extension clients will require a consultation prior to their first extension appointment. A deposit of 50% of the service (including price of hair) is required to book the install appointment. This deposit will be applied to the full service cost. Your stylist will recommend a take home system to keep your extensions looking fabulous. Prices do not include color or haircut.
Do you keep my card on file?
We require all new clients to have a credit card on file for deposits or cancellation fees.
Do you offer refunds?
If you are unsatisfied with the result of your service, we ask that you let us refine or tweak your results within one week of the original service date. Of course we will work with you on timing, but please let us know within 7 business days. All sales are final and refunds will not be issued.
LETS BOOK YOUR HAIRSTYLIST
The salon is definitely gorgeous and has a serene atmosphere. It is the perfect place to unwind and relax after a long stressful week. The massaging chairs at the hair wash are a special touch that adds to the comfort and pampering experience. I am already looking forward to my next appointment and enjoying the peaceful escape this salon provides."
Kimberly P
"The perfect place to unwind and relax
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Katie did an excellent job!! She nailed exactly what I wanted. I’ve been looking for a stylist for quite some time to listen to my needs and provide a really great cut. My layers all around really compliment my face, and I’m confident that she could do this at any length of hair I wanted. After my first wash at home, my hair looks great which is the ultimate test! I will absolutely go back to Katie!"
Gina B
"I've been looking for a stylist for quite some time to listen to my needs
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Suzi is the BEST when it comes to working with you on scheduling and canceling appointments! She even comes in on her off days if that is the only days that work for her clients. I never leave her salon with any doubts on my hair. She takes the time to talk you through coloring and cuts especially what YOU want. Choosing Suzi to do my hair was the best decision!!
Sophia M
"I never leave her salon with any doubts on my hair."
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